A service is one thing a customer can book. Go to Services in the admin and press Add service, or click a service to edit it.
The fields
Service name is what customers see in the list, so write it the way they would say it rather than the way you would write it on an invoice.
Description is optional and shows under the name in a line or two, so put what matters first: what is included, what it is for.
Fine print is for conditions, such as "please arrive five minutes early" or what the price doesn't cover. Up to three notes, shown in full under the service wherever it appears.
Duration (min) is how much time the booking reserves. Make this the real end-to-end time, including cleaning up, writing notes or resetting the room. If you set 30 minutes for a job that takes 45, Rantevo will book someone into the 15 minutes you are still working.
Price is shown to the customer during booking. Customers pay in person unless you take payments online: connect Stripe under Settings → Payments and choose what they pay when they book: the full price, a deposit, or their choice of paying now or in person. The money goes straight to your own Stripe account, and Rantevo takes 0% commission.
Category and Photo are optional. The category groups the service on your menu, and the photo is shown beside it on your website.
Who can be booked for it
A service is bookable only when at least one provider is ticked for it. This is the single most common reason a service exists but can't be booked.
You can tick people on the service itself, under Providers, or per person under Team, in Services they provide. Both change the same setting. A new service starts with everyone ticked, and a new team member starts with every service.
Why a service can't be booked
Work down this list. It is roughly in order of likelihood.
- It is switched off. Only services with the switch on their row turned on appear on your site.
- Nobody is ticked for it, or the people who are have Bookable off.
- The people ticked have no working hours that day, or their hours fall outside your business opening hours.
- The service is longer than any remaining gap in the day.
- You are looking at a day inside a closure, or beyond Maximum advance booking under Settings → Booking.
- The Minimum lead time under Settings → Booking rules out everything left today.
Changing a service later
Editing a service changes it for future bookings only. Bookings already in your calendar keep the duration and price they were made with, so correcting a price does not change what an existing booking costs. If you Edit that booking, its price and length are worked out again from today's menu. A new name shows on existing bookings straight away.