Rantevo sends two quite different kinds of email, and they are controlled in different places.
Emails to your customers
Confirmations, reminders, and notices when a booking is cancelled or moved. These are sent automatically and cannot be switched off.
They are sent from your business, not from Rantevo. Once you connect your own domain they come from your domain, which means they look right and land in the inbox rather than the promotions tab. Until then they come from a Rantevo address carrying your business name.
Your customers can opt out of SMS individually, and that choice is respected.
Emails to you
Under Settings → Notifications in the admin:
- Product updates — occasional notes about what has shipped. Safe to turn off; you can always read the same thing under What's new.
- Sign-in alerts — an email when your account is signed in to. This one is per person rather than per business, so turning it off affects only you.
Platform owners have the same sign-in alert setting under Account settings on rantevo.com, controlled separately because it is a different account.
We recommend leaving sign-in alerts on. It is the only notification that tells you about something you did not do yourself.
The contact email customers see
Settings → Business has a contact email. This is the address shown to your customers if something goes wrong on your booking site, so it must be a mailbox you read.
It is deliberately not used for anything else, and it is never Rantevo's own address. A problem with your booking site should reach you, not us.
Changing your own email or password
Use the account menu at the bottom of the sidebar. Changing your email requires confirming the new address before it takes effect, so a typo cannot lock you out.