Billing lives on rantevo.com, not in your booking site's admin. Sign in there and open Billing. If you signed your business up, the admin's sidebar has Billing too, under Rantevo; it opens the same page in a new tab.
The separation is deliberate. Your booking site's admin is for running the business day to day, and the people who use it are not always the people who should see the invoices.
What is on the billing page
Your plan and its price, the date it next renews, and your invoice history. Invoices are downloadable as PDFs and each one is a proper VAT invoice.
Solo or Team, monthly or yearly
There are two plans. Solo is €19 a month, or €15 a month billed yearly (€180), for a business where one person takes the bookings. Team is €49 a month, or €39 a month billed yearly (€468), for everyone who works with you. Solo includes €5 of SMS credit a month and Team €10. Prices include VAT, so a business in Cyprus or Greece pays exactly those figures.
Solo holds one bookable schedule. A colleague can still sign in to help run the diary; the day somebody needs a schedule of their own, switch to Team.
To change plan, or to switch between monthly and yearly, use Change plan on the billing page. The change takes effect straight away, with a prorated adjustment for the period you're in: moving up to Team charges the difference now, moving down to Solo credits it. To move to Solo, your business first has to be down to one person taking bookings. Remove the others under Team in your booking site's admin.
Changing your card
Use Update payment method on the billing page. It opens the payment provider's own secure page in a new tab. Rantevo never sees or stores your card number.
Keep the card current even if nothing is due soon. It is also the card used for domain renewals, and a failed domain renewal can cost you the domain itself.
If a payment fails
You are emailed and the payment is retried over the following days. Your booking site stays up during that time, and customers can keep booking as usual.
Text reminders stop until the payment goes through, since each one costs real money to send. Email reminders keep going.
Cancelling
Use Cancel subscription on the billing page. Cancelling stops the next payment; it does not end your access immediately. You keep everything until the end of the period you have already paid for, and until then Resume subscription undoes it.
Before you go, two things are worth doing. First, take your data with you: open your booking site's admin, go to Settings → Your data, and download your customer list and your bookings as CSV files. You can do this after cancelling as well as before. Second, if you bought a domain through us, talk to us first so it does not lapse at its next expiry.