These terms are the agreement between you and Thrasos Charalambous ("Rantevo", "we", "us"), of Kopaidos 2, 4152, Limassol, Cyprus, for your use of the Rantevo booking platform at rantevo.com and on the website we host for your business.
They apply from the moment you create an account. If you are agreeing on behalf of a business, you confirm you are allowed to bind it.
1. What Rantevo is
Rantevo gives your business a booking website on its own address, and an admin area where you manage services, staff, working hours and appointments. Your customers book through that website. We send the confirmations and reminders.
We are software, not an agent. We do not take payment from your customers, we do not set your prices, and we are not party to the appointment you agree with them. What you owe them, and what they owe you, is between you and them. When your customers pay online, they pay you, not us, as the next part explains.
Taking payment online
You can have your customers pay online when they book — the full price, or a deposit. That runs through Stripe, on these terms:
- The money is yours from the start. It goes straight to a Stripe account in your business's name. We never hold it, and we take nothing from it.
- Your agreement with Stripe is your own. You accept Stripe's terms when you connect your account. Stripe checks who you are, pays out to your bank and charges you its fees, and none of that is ours to decide or change.
- Refunds follow your rules. When a booking paid online is cancelled — by the customer before your cancellation window closes, by you, or because a request you never answered expired — we refund what the customer paid, from your Stripe account, automatically. A late cancellation or a no-show is refunded only if you refund it yourself, from the booking in your admin area or from your Stripe dashboard. Stripe keeps its processing fee when a payment is refunded.
- Disputes are between you, your customer and Stripe. If a customer's bank disputes a payment, you answer it in your Stripe dashboard, and a dispute you lose costs you, not us.
- You decide what your customers pay — your prices, the deposit and your cancellation window. Your booking site states them, and they are what the booking page and the refunds above apply.
2. Your account
You need an account to use Rantevo. Keep its password to yourself and tell us promptly if you think somebody else has it. Anything done through your account is treated as done by you.
Confirm your email address when we ask you to. An account whose email address isn't confirmed within 7 days of sign-up is deleted, and we don't warn you first, because until the address is confirmed we can't be sure it's yours.
You are responsible for what your staff do in your admin area, and for removing their access when they leave.
You must be at least 18 and running a real business. One account covers one business.
3. What it costs
There are two plans, and both are the whole product: bookings, services and customers are unlimited on either.
- Solo is €19 per month, or €15 per month when you pay for a year up front (€180 a year). It is for a business where one person takes the bookings: a Solo account holds one bookable schedule. Colleagues can still sign in to help run the diary.
- Team is €49 per month, or €39 per month when you pay for a year up front (€468 a year). Staff are unlimited on it, at one price.
You can move between the two from Billing at any time. The change applies straight away, and the difference for the rest of the period is charged or credited pro rata. Moving to Solo needs a business with one bookable schedule; retire the others first.
Prices are in euro, and any VAT is already included — it is part of the price, not added on top. A business in Cyprus or Greece pays €19 or €49 a month, or €180 or €468 a year, in total.
If you give a valid VAT number and the reverse charge applies, you pay the same price, no VAT is charged, and you account for the VAT yourself. In the United States, Canada and India, prices are shown before tax, and any tax due is added on top.
SMS top-ups (section 5) are the exception: they are priced before VAT, and the VAT for your country is added at checkout.
The trial
New accounts get 30 days free. A payment method is required to start the trial — our payment provider collects one before the trial begins — and nothing is charged until the trial ends. Cancel before it ends and you are not charged.
There is one trial, and it starts when you subscribe. Your booking site goes live once there is a subscription behind it, and not before, so a site we build for you waits for yours — there is no separate trial for a site we launched, and none that runs before you subscribe.
The trial is once per business. If you have subscribed before, or your site has already been live, a later subscription is charged from its first day. A preview we built before you asked is not your site until you subscribe (section 11), so creating an account from its link does not use up your trial.
A trial includes a month of SMS credit: €5 on Solo and €10 on Team, whether you pay monthly or yearly. It arrives when the subscription starts. When the subscription becomes paid, the plan's own credit arrives (section 5) and replaces whatever is left of the trial's.
Renewal and price changes
The subscription renews automatically, monthly or yearly, until you cancel it.
If we change the price we will tell you by email at least 30 days before it applies to you, and it will not apply before your next renewal. If you do not want the new price, cancel before then.
4. Billing
Billing is handled by Polar Software Inc., who act as the merchant of record for everything you buy from us. That means Polar, not us, is the seller on your invoice, and Polar handles EU VAT and issues the invoice.
Your card details are held by Polar and their payment processor. We never see them.
You can see your invoices and change your card from Billing in your Rantevo dashboard.
We do not give refunds for a period already started, except where the law requires it. If you cancel, you keep the service until the end of the period you have paid for.
5. SMS
SMS is the one thing in Rantevo that costs us money per message, so it is the one thing that is metered rather than unlimited.
- Solo includes €5 of SMS credit a month and Team €10. On monthly billing it arrives at the start of each paid month. On yearly billing the whole year's — €60 on Solo, €120 on Team — arrives at the start of each paid year. It does not carry over — an unused balance resets when the next period starts. A free trial includes one month's credit, on yearly billing too (section 3).
- Beyond that you buy top-ups (€5, €15 or €50, plus VAT). Top-up balance does not expire while your account is open, and it is spent only after the plan's credit is used up.
- Messages are priced per segment, by destination country. A long message, or one with characters that force a different encoding, may be more than one segment. Your SMS credit page shows your balance and roughly how many messages it covers to the countries most of your customers are in.
Unspent top-up balance is not refundable in cash. SMS only sends while your subscription is active or in its trial, so after you cancel, what is left can be spent until the end of the period you have paid for. The balance is kept after that, and you can spend it again once your subscription is active. When the account closes, any remaining balance is lost.
We may change SMS prices when our own carrier costs change. We will tell you by email before a change applies, and the new price applies only to messages sent after it.
6. Domains
Read this section even if you read nothing else.
If you buy a domain through Rantevo:
- We register it, and we are the registered holder of it. The domain is registered in the name of Thrasos Charalambous at the registrar, not in yours. You hold a licence to use it for as long as your account is open and paid.
- This is the permanent arrangement, not a temporary one while we build something. We are not planning to transfer registrations into customers' names.
- You can take it with you. If you leave, you may transfer the domain to your own registrar account. Ask us and we will unlock it and give you the authorisation code. We will not unreasonably refuse or delay this.
- Renewals are charged before they happen. About 30 days before a domain expires we quote the renewal price, charge the card on file, and renew only after the charge clears. If it does not clear, we email you and try again over the following weeks.
- If it is never paid, we do not renew it and the domain expires. Automatic renewal at the registrar is deliberately switched off, so an unpaid domain lapses rather than quietly costing you money. Once it lapses, it may be registered by somebody else and we cannot get it back.
- If you cancel your subscription, we stop renewing the domain — from the moment you cancel, not only when your paid period ends. It stays registered until its paid-through date, which may be up to a year away, and you can transfer it out at any point until then. We detach it from your booking site when your account closes, or when it expires if that comes first.
- If you remove it from your booking site, we stop renewing it from that moment. It stays registered until its paid-through date, and you can transfer it out at any point until then.
Domain prices are quoted at the time you buy, in euro, and include our margin over the registrar's price. A renewal is re-quoted at current rates and may differ from what you first paid.
You are responsible for the domain name you choose. Do not pick one that infringes somebody's trade mark.
If you connect a domain you already own, none of the above applies — it stays yours and you keep renewing it yourself.
7. Your data, and your customers' data
Your content stays yours. Your business details, service menu, prices, photos, customer list and booking history belong to you. We use them only to run the service for you, and to do the things described in our Privacy Policy.
For your customers' data, you are the controller and we are the processor. Your customers give their name, email, phone and whatever they type into a booking note. You decide what happens to it; we handle it on your instructions. The one exception is measuring how people use your booking site and admin area, which we do for ourselves, as a controller in our own right; the DPA (section 3) and our Privacy Policy describe it. Our Data Processing Agreement sets that relationship out, and it forms part of these terms — you do not need to sign anything separate.
Because you are the controller, you are the one who has to tell your customers what you do with their data and answer them when they ask. We publish a privacy notice on your booking site, generated from your business details, to help you meet that duty. It is a starting point and not legal advice; check that it describes what you actually do.
Exporting. You can export your bookings and your customer list from your admin area at any time, as CSV, while it is online. Once your site has gone offline because your subscription ended, or your subscription has ended before the site went live (section 11), you can ask us for your data until the account is deleted.
Deletion. If you close your account we delete your data — the database records, the images you uploaded, and the customer record our payment provider holds. Some of it is kept for a while where the law requires it, mainly invoices and tax records. There is more detail in the DPA. If your site has been offline for 90 days because your subscription ended, we close the account and delete your bookings, customers and booking site, as section 11 describes. If it never went live, the 90 days count from 3 days after the subscription ended. An account that never started a subscription is closed 90 days after it was created, or after we started building your site, if that is later; if we built the site before you asked, the 90 days run from the day we built it, not from the day you signed up.
Your Stripe account is not part of your Rantevo account. If you connected one, closing your Rantevo account does not close it, and what Stripe holds stays under your agreement with Stripe.
8. What you may not do
Do not use Rantevo to:
- break the law, or help anybody else to
- sell or advertise anything you are not allowed to sell
- send messages to people who have not agreed to hear from you, or send marketing through the SMS reminders
- publish anything that is somebody else's, or that is abusive, misleading or obscene
- pretend to be a business you are not
- attack, overload, scrape or reverse-engineer the service, or try to reach another business's data
- resell Rantevo, or run somebody else's business on your account
If you break this section we may suspend or close your account. Where the problem is fixable and not urgent, we will ask you to fix it first.
9. Abuse reports, and telling somebody who you are
If somebody tells us a site we host is being used to cause harm, and shows us reasonable evidence of it, we will look into it.
Because we are the registered holder of the domain, the rules our registrar operates under mean that we must either accept liability for the harm ourselves or identify you, with your current contact details, within seven days of a proper request. We will identify you. We will tell you when we do, unless we are not allowed to.
This is not a decision we take about whether the complaint is right. It is a disclosure the registration rules require of whoever holds the domain, and that is us.
Send abuse reports to support@rantevo.com.
10. Support, uptime and what we do not promise
We aim to keep Rantevo available and to fix problems quickly. You can reach support from Support inside Rantevo, or by email at support@rantevo.com. There, the first reply usually comes from an automated assistant. It answers from our help articles and, when you ask from your admin area, from your own account's settings and figures. It can also suggest a change — to a service, your opening hours, a closure, a booking rule, or whether a colleague takes bookings — and nothing changes unless you approve it. Anything it cannot answer goes to a person. The Privacy Policy says what it reads, and how to keep it out of a conversation.
We do not promise a specific uptime percentage or a specific response time. Rantevo is provided as it is. Things we depend on — hosting, email delivery, SMS carriers, the domain registrar — can fail, and some of those failures are not ours to fix.
Keep your own record of your appointments if losing a day of them would harm your business. We take backups, but you should not rely on us as your only copy.
We may change how Rantevo works, add features, and remove ones that are not used. If we remove something you depend on, we will tell you by email first.
11. Cancelling, suspending and closing
You can cancel at any time, from Billing in your dashboard. You keep the service until the end of the period you have paid for. We do not refund the remainder of a period.
When your subscription ends — at the end of a period you cancelled, or because a payment was never made — your booking site and your admin area stay up for 3 more days, then go offline. A running trial, or a payment our payment provider is still retrying, never triggers this. We email you when the 3 days start, with the date your site goes offline, and again on the day it does. While your site is offline, no reminders go to your customers, by email or SMS. Subscribing again brings your site and admin area back.
After 90 days offline, we close the account. We email you 30 days and 7 days before, and your Rantevo account shows the date whenever you sign in. Until then you can ask us for a copy of your data. Closing it deletes your bookings, your customers and your booking site, and releases your domains as section 6 describes.
If your site never went live, there is nothing to take offline, so the two emails about that are not sent. We still close the account 90 days after those 3 days are up. We email you 30 days and 7 days before, and your account shows the date whenever you sign in. Until then you can ask us for a copy of your data, or subscribe again and carry on setting up where you left off. Closing it deletes your account and everything you set up in it, and releases any domain as section 6 describes.
If you never start a subscription, we close the account 90 days after you created it, or after we started building your site, if that is later. We email you 30 days and 7 days before, and your account shows the date whenever you sign in; subscribing before then keeps it.
If we built a preview of your site before you asked, and you created your account from the link we sent, that account is bound to the preview and nothing else. The site stays a preview — it takes no bookings, sends nothing, and search engines are told not to index it — and it becomes your site, under these terms, when you subscribe. The 90 days above run from the day we built it, not from the day you signed up, so if you have not subscribed by then we close the account and delete the site with it, after the same two emails.
If our emails cannot reach you, these dates still apply. Your account shows the closing date whenever you sign in, so keep your email address current.
We may suspend your account immediately if you break section 8, or if leaving it running would cause harm. We will tell you why.
We may close your account with 30 days' notice by email, for any reason. If we do that for a reason other than something you did wrong, we refund the unused part of what you have paid.
When an account closes, your booking site stops being served, we stop sending reminders on your behalf, and your data is deleted as described in section 7. Export what you want to keep before you cancel.
12. Changes to these terms
We may change these terms. Every version is numbered and dated. This page shows the latest one — during a notice period, the version about to take effect — and we will send you any earlier version if you ask.
If a change materially affects you, we will email you at least 30 days before it takes effect. Carrying on using Rantevo after that date means you accept the new version. If you do not, cancel before it takes effect.
Small changes — a clearer sentence, a corrected typo — are published without an email. Adding or replacing a sub-processor is never one of them: the DPA promises you an email at least 30 days before (section 5).
13. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, for our deliberate wrongdoing or gross negligence, or for anything else the law does not allow to be limited.
Subject to that:
- We are not liable for lost profits, lost bookings, lost business, or damage to reputation.
- We are not liable for anything your customers do or do not do, including a customer who does not turn up.
- We are not liable for a failure of something we depend on and do not control — hosting, mail delivery, an SMS carrier, the registrar, Stripe, or your own internet connection — nor for what Stripe decides about your account, your payouts or a dispute.
- Our total liability to you in any twelve-month period is limited to what you paid us in the twelve months before the claim, or €100 if that is more.
You are liable to us for what you publish on the site we host for you, and for claims that come from it.
14. Law and disputes
These terms are governed by the law of Cyprus, and the courts of Cyprus have exclusive jurisdiction.
If you are unhappy, email us first at support@rantevo.com. Most things are quicker to fix that way.
15. Odds and ends
- If a clause turns out to be unenforceable, the rest still stands.
- If we do not enforce something straight away, we have not given up the right to enforce it later.
- You may not transfer this agreement to somebody else without asking us. We may transfer it to a company we set up or control, or if the business is sold, and we will tell you.
- These terms and the DPA are the whole agreement between us. The Privacy Policy is not part of it: it explains how we handle personal data, and changes to it are notified the same way.
- These terms are published in English and Greek. If the two differ, the English version governs.
Contact
Thrasos Charalambous Kopaidos 2, 4152, Limassol, Cyprus
support@rantevo.com — one address for support, legal questions and abuse reports alike.