If this help centre has not answered your question, ask us.
How to reach us
Open a request from Support, the speech-bubble button at the top of your admin, or of your account on rantevo.com. That keeps the whole conversation in one place, and because you're signed in, we already know which business you are.
The Rantevo Assistant answers first, from this help centre, so for anything it covers you usually get an answer straight away. Anything it can't answer is handed to one of us, and we usually reply within a working day.
Owners and managers can open requests. If you do not have an account yet, email support@rantevo.com.
We answer in English or Greek, whichever the screen is in when you open the request.
What to include
The first reply is more useful when we do not have to ask the obvious questions first:
- What you expected and what happened instead. "No times show for Tuesday" tells us far more than "the calendar is broken".
- A booking reference or a customer's name, if it is about one appointment.
- The date and roughly the time it happened.
- A screenshot, if there is something on screen. It is usually faster than describing it. Attach a file takes up to four per message.
What we can and cannot see
In a request opened from your admin, the assistant can read how your business is set up: your services and who can be booked for each, your team's hours, your opening hours and closures, your booking rules, your subscription, SMS balance and domains, and a summary of your bookings. It cannot open a single booking or tell why a particular time was not offered, so describe what you saw.
We do not go through your customers' personal data, and we will not make changes to your account without asking you first. When the assistant suggests a change, it shows you exactly what would change, and nothing happens until you press Approve.
Before you write, two quick checks
Many "nothing is available" reports come down to one of these, and both take a few seconds to check:
- Does the service have a provider ticked for it?
- Does that provider have working hours that overlap your opening hours?
If both are yes and it still looks wrong, write to us.
Urgent things
If your booking site is down or customers cannot book at all, say so in the first line. We deal with those first.